Plans change — we understand.
Our policy is simple and works both ways: we hold your time slot just for you and turn other work away, so late changes have a real cost. Here's exactly what happens:
More than 48 hours before your visit
Cancel free. Reschedule free. No questions asked.
24–48 hours before
This isn't a penalty — it's your cleaning team's scheduled time, which we still pay.
Less than 24 hours before
If we can't get in
Wrong entry code, locked door, or an aggressive pet we weren't told about — it counts as a missed visit: 100%.
First time? It's on us.
Every household gets one grace: your first late cancellation or missed visit is waived, no lecture. We simply note it on your account.
We'll help you avoid fees
- 72 hours before: a reminder, while cancellation is still free.
- 24 hours before: a reminder with your entry details confirmed.
Recurring plans
Skipping a visit with 48+ hours' notice is free. If the gap between cleans grows, the next visit is priced for the actual interval — a skipped biweekly clean is priced at the monthly rate, since there's more work to do.
By booking, you agree to this policy. Fees are charged to the card on file. No hidden charges — this page is the entire policy.